Privacy Policy
AcadiaSoft, Inc., 600 Longwater Drive, Norwell, MA 02061 (“Acadia”) collects and processes personal data in connection with your visits to this website (the “Website”). Personal data is all information that, directly or indirectly, Can be referred to a natural person, e.g. name, postal address, workplace, e-mail address and phone number.
This privacy statement (this “Privacy Statement”) provides information on how we process personal data collected in connection with your visits to the Website. This Privacy Statement only applies to personal data collected through the Website (the “Personal Data”) and does not apply to personal data collected or processed by us in other situations. The Website may contain links to third party websites, which are not connected to or controlled by AcadiaSoft, Inc; this Privacy Statement is not applicable to such websites. AcadiaSoft, Inc may at any time, without advance or specific notice, change the current Privacy Statement and we therefore encourage you to review the current Privacy Statement regularly.
This Statement does not apply when we are acting in the role or capacity of a processor or service provider (or any other similar role or capacity) of personal information on behalf of a third-party. In such case, we are processing personal information at the direction and instruction of the third-party and the third-party’s privacy statement(s) will govern and control.
Children's Privacy
Our Services are not generally aimed at children. We do not intentionally collect personal information from or about individuals under the age of thirteen (13); however, in the event that we learn or discover that we have collected personal information inconsistent with this statement, we will ensure that the processing of such personal information is for a lawful and legitimate purpose and we will make reasonable efforts to delete and remove such personal information following the expiration or termination of the lawful and legitimate purpose.
Collection and use of Personal Data
You may provide your Personal Data by using our online contact form or by other means deployed by AcadiaSoft, Inc.
We may have access to/collect Personal Data that you voluntarily give us via email or other direct contact from you. We may also collect personal information from and about you (e.g. your access, use, and/or interactions with us) from certain third parties and other sources:
• through your interactions with us, such as, when you sign-up to use a Service, request information or to receive marketing or other communications from us (e.g. marketing emails, alerts, newsletters, etc.), register for or attend an event, applying for employment, or call us for support (please note that we may record or monitor our telephone calls for compliance and quality assurance purposes)
• through your system/device. Our servers, logs and other technologies may automatically collect certain information from or about you and your systems and devices (e.g. IP address, UserID, etc.) and usage information to help us administer, protect (i.e., to detect and prevent fraud and security threats), and improve our Services, analyse usage and improve users’ experience
• through cookies and similar technologies. More information relating to cookies, and how to control their use can be found here and information related to Interest-Based and Mobile Advertising can be found here
• through your engagement with us as an independent contractor/consultant
We may also collect personal information about you from third parties such as:
• the party or person(s) arranging for you to access our Services (e.g. your employer, subscriber, an organisation, group, or association to which you belong or are associated with) in order to set up a user account or otherwise to access and/or use our Services
• public domain sources (e.g. sources available to the public and typically over the internet (e.g. websites available to the general public), available in or through widely distributed media, and from government databases, records, and system (e.g. U.S. Securities and Exchange Commission, U.K. Companies House, sanctions lists, etc.)
To the extent that any personal information is provided to us by a third-party, other than the data subject, such third parties are also responsible for their own compliance with applicable data protection and privacy laws.
The types and categories of personal information we collect depends on how you are interacting with us. The personal information we collect may include:
• Name and contact data, such as first and last name, email address, postal address, phone number, and other similar contact data
• Employer and Professional Level data, such as the names of your current and/or former employers, job title(s), business contact information, industry, certifications, etc.
• Educational data, such as your education history
• Account credentials, such as passwords and other security information for authentication and access
• User content, such as communications and files provided by you in relation to your interactions with us
• Device information, such as information about your device, such as IP address, location, device identification numbers, or provider
• Usage information and browsing history, such as, information about how you navigate within our website, your browsing history and which elements of our website you use the most
• Demographic information, such as, your country, and preferred language
• Identifiers, such as unique identification numbers, cookie identifiers, account numbers, social security numbers, national identifiers, etc.
Generally, we will use your Personal Data internally within AcadiaSoft, Inc and our affiliates to respond to you, regarding the reason you contacted us or for any other purpose to which you have consented or which is otherwise permitted under applicable law. The Personal Data may also be processed for other purposes stated on any relevant part of the Website in connection with our collection of Personal Data. Your Personal Data may be combined with other information collected from you or third parties for the above purposes.
Unless you ask us not to, we may contact you via email in the future to tell you about new products or services, and/or changes to this privacy policy.
Disclosure and transfer of Personal Data
We will not sell or rent your Personal Data to anyone. We may disclose Personal Data to our employees, agents and affiliates as well as transfer Personal Data to third party vendors who process Personal Data on our behalf. Upon any such transfer or disclosure of Personal Data, we will comply with applicable laws and regulations with respect to data protection to ensure that the Personal Data is adequately protected.
Personal Data may be transferred to our affiliates and third party vendors within or outside the European Economic Area for the purposes described in this Privacy Statement or any other purpose specified from time to time in connection with our collection of Personal Data.
In addition, we may disclose Personal Data to governmental agencies, regulatory authorities, courts or any other person as permitted by applicable law or regulation or as required in order to comply with applicable rules, orders, requests or similar.
Our third-party service providers are not permitted to share or use personal information we make available to them for any purpose other than to provide services to us. In connection with the sharing of personal information, additional notice may be provided and consent obtained, as required under applicable law.
We share your information for the purposes set out in this Statement, with the following categories of recipients:
• LSEG group of companies to be used as described in this Statement
• the person providing your access to our Services (e.g. your employer or our subscriber)
• business partners with whom we deliver co-branded Services; business partners with whom we engage in product or service co-selling activities; business partners with whom we provide content, or to host events, conferences and seminars
• third parties that help us deliver Services or act on our behalf (e.g. vendors, service providers, subcontractors, processors)
• our customers who are purchasing or using our Services or the service providers or vendors of our customers for the purpose of facilitating our customers’ use of our Services
• third parties where we have a duty to or are permitted to disclose your personal information by law (e.g. government agencies, law enforcement, courts and other public authorities)
• third parties in order to participate in, or be the subject of, any sale, merger, acquisition, restructure, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings) or other similar transaction(s), in which case we may disclose your personal data to prospective buyers, sellers, advisers or partners and your data may be a transferred asset in a business sale
• third parties where reasonably required to protect our rights, users, systems and Services (e.g. legal counsel and information security professionals)
• any person you have asked us to share information with (e.g. if you upload information into a public forum it is shared publicly)
How long we keep personal information
We retain your information in accordance with the applicable records retention schedules/policies. You can find more information on the criteria used to calculate the retention periods set out below.
LSEG has a Records and Information Governance team that works in conjunction with the Privacy Office to implement policies and rules relating to the retention of personal information. We have a records retention process that is based upon a classification scheme consisting of business functions, record classes, and record types.
We calculate retention periods for your personal information in accordance with the following criteria:
• the length of time necessary to fulfil the purposes we collected it for
• when you or your employer (or other subscriber providing for your access to our Services) cease to use our Services
• the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations
• any limitation periods within which claims might be made
• any retention periods prescribed by law or recommended by regulators, professional bodies or associations
• the existence of any relevant proceedings
International transfers
LSEG is a global organisation and your personal information may be stored and processed outside of your home country, including in countries that may not offer the same level of protection for your personal information as your home country. We have measures in place to ensure that when your personal information is transferred internationally, it is subject to appropriate safeguards in accordance with data protection laws. Often, these include contractual safeguards. More information about these safeguards (including copies, where relevant) can be obtained by contacting us.
LSEG has networks, databases, servers, systems, support and helpdesks around the world. We collaborate with third parties like cloud hosting services, suppliers and technology support located around the world to serve the needs of our business, workforce and customers. We take appropriate steps to ensure that personal information is processed, secured and transferred according to applicable law. In some cases, we may need to disclose or transfer your personal information within LSEG or to third parties in areas outside of your home country, including to countries that have not been declared adequate for the purposes of data protection by data protection regulators/supervisory authorities, including, without limitation, the UK and the European Commission.
The areas in which these recipients are located will vary from time to time, but may include the United States, Europe, Canada, Australia, Asia (including India, Sri Lanka and Malaysia), and all other countries where LSEG has a business presence.
When we transfer personal information internationally, we put in place safeguards in accordance with applicable law (including Articles 44 to 50 of the EU General Data Protection Regulation). If you would like to know more about our data transfer practices and obtain copies of any relevant safeguarding measures, please contact the Privacy Office.
Consent and withdrawal of consent
When required by law or when we otherwise find it appropriate, we will seek consent from you before processing your Personal Data and such consent may be obtained, for example, by means of you accepting this Privacy Statement. If you do not agree to the terms of this Privacy Statement, do not proceed to any further pages of the Website and do not submit any Personal Data. Please note that we might not be able to respond to any inquiries you make, or provide information, products or services, should you not accept the terms and conditions of this Privacy Statement.
You are entitled to withdraw your consent at any time by giving us notice. Upon receipt of a notice where your consent is withdrawn, we will without undue delay stop processing your Personal Data to the extent it is required under law. Please use the contact information at the bottom of the page should you wish to withdraw your consent given under this Privacy Statement.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what Personal Data we have about you, if any.
• Change/correct any Personal Data we have about you.
• Have us delete any Personal Data we have about you.
• Express any concern you have about our use of your Personal Data.
Security
Our information security policies and procedures are closely aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet the sensitivity of the personal information we handle, our business needs, changes in technology and regulatory requirements. While we use reasonable means to protect your security as described above, data transmission over the internet cannot always be guaranteed to be one hundred percent (100%) secure. We cannot and do not warrant the security of any personal information you transmit, and all such transmissions are done at your own risk.
Cookies
Acadiasoft, Inc. may set and uses first-party and third-party cookies and similar or related technologies (collectively referred to as “cookies”) to allow for the proper functioning of our Services, store and manage user preferences, deliver targeted advertising, engage in marketing activities, enable personalised content, and gather, analyse and report on analytic and usage data. The use of cookies may occur across websites and apps through which information is collected about your online activities across applications, websites, or other services. More information about how we use cookies and similar technologies and how you can control and manage them is set forth below.
Through the use of cookies, we and our third-party providers may process (e.g. store or retrieve) information on or from your browser, including identifiers (e.g. cookie IDs and other unique identification numbers), which may be used:
(i) to enable your use of our Services and the proper functioning of our Services;
(ii) to record, track and reviewing your activity, interactions and communications with, about, or on our website for the purposes of:
(a) analysing and reporting on website and content usage, marketing campaigns, and interest in our Services;
(b) creating, personalising and delivering marketing and advertising content;
(c) connecting data from different databases, systems, and/or websites for various purposes including, without limitation, creating, personalising and delivering content (including marketing content) and analysing and reporting on the use of our Services; and
(d) creating look-a-like models and segments for the purpose of engaging in marketing, advertising, and promotional activities on or through our Services and/or third-party platforms and services (e.g. social media sites, etc.) that are directed to, or targeting individuals or data subjects who fall within such look-a-like models or segments.
More information about how we use cookies and how you can control and manage them is below and in the applicable cookie preference centre for a website or domain.
What is a cookie?
A cookie is a small text file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies are typically assigned to one of five categories, depending on their function and intended purpose: strictly necessary cookies, performance cookies, functional cookies, targeting cookies and social media cookies. Some cookies may fulfil more than one purpose.
Types of cookies and why we use them
Strictly necessary cookies: These cookies are necessary for websites to function and cannot be switched off through the applicable cookie preference centre. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
Performance cookies: These cookies collect information, including analytics, about how you use or interact with our website. Information collected includes, for example, the Internet browsers and operating systems used, the domain name of the website previously visited, the number of visits, average duration of visit, actions taken, and pages viewed. These cookies may be used to record or track your interaction and/or use of our web and/or mobile sites, platforms and/or digital properties. These types of cookies typically stay active on your computer until they are deleted or until the cookies expire (as applicable).
Functional cookies: These cookies allow the website to remember information about you (e.g. your username or ID,) and the choices you make (e.g. your language preference, or the area or region you are in) and provide enhanced, more personalised features or content to you. These cookies can also be used to remember changes you have made to text size, fonts, and other customisable parts of web pages. They may also be used to provide Services you have asked for, such as watching a video or commenting on a blog. If you do not allow these cookies or if you toggle these cookies off, then some or all of these Services may not function properly. These cookies cannot track your browsing activity on other websites.
Targeting cookies: These cookies track browsing habits (on and off of our websites and digital properties) and are used to deliver targeted (interest-based) advertising. They are also used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns. They remember that you have visited a website and this information may be shared with other organisations, such as advertisers and LSEG’s advertising partners, who might use it with information about how you use other websites, including identifying shared interests and behaviours across groups of users who visit our (and other) websites. In connection with this type of cookies, your activities may be tracked or reviewed using identifiers (e.g. a cookie ID). These types of cookies will typically stay on your computer until they are deleted or until they expire (if applicable).
Social media cookies
These cookies are set by third-party social media services that we have added to the site to enable you to share our content with your friends and networks and to log-in to, and share information with, LSEG’s Services.
Some of our Services may include social networking features, such as the Facebook® “Like” button and widgets, “Share” buttons, and interactive mini-programs. Additionally, you may choose to use your own social networking logins from, for example, Facebook or LinkedIn®, to log into some of our Services. If you choose to connect to our Services using a social networking or similar service, we may receive and store authentication information from that social media service to enable you to log in and other information that you may choose to share when you connect with these Services. These Services may collect information such as the web pages you visited and IP addresses for various purposes and may set cookies to enable features to function properly.
Neither Acadia nor LSEG is responsible for the security and privacy practices of the third parties who set or deploy cookies in connection with social media services. You should review the applicable third-party privacy statements carefully to understand their collection and processing of personal information. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the Services and do not participate in social sharing on or in connection with the Services.
Certain cookies deployed by social media services may be listed under the Targeting Cookies category in the preference centre available through the Cookie Settings. All references to “Cookie Setting” means that cookie preference centre for each applicable website or domain, which is available on or through each applicable website or domain. If there is no “Cookie Settings” functionality for a website and you wish to opt-out of, or remove, Cookies please clear or delete cookies through your browser settings.
Managing cookies
You can manage cookies through your browser settings, and our preference centre available through the Cookie Settings. The preference centre available through the Cookie Settings on our Services allow you to enable or disable cookies that are not strictly necessary. If you disable or do not accept certain cookies, you may find that certain functions and features will not work as intended on the Services. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser. Please note that changing your cookie preferences in or for one browser does not change your cookie preferences for all browsers. Please note that a preference cookie will be set in connection with our cookie banner and preference centre to record and honour your preferences. Please note that if you delete or clear your cookies, you will delete the preference cookie and clear your recorded preferences.
We understand that you may want to know more about cookies. Here are some useful resources that provide detailed information about types of cookies, how they are used, and how you can manage your cookie preferences: www.aboutcookies.org or www.allaboutcookies.org. Please click below for detailed information on how to disable and delete cookies in some commonly used browsers:
• Microsoft® Internet Explorer
• Safari®
Subject to compliance with the applicable notice and consent requirements, we may use certain other similar or related technologies in addition to traditional cookies:
• Local shared objects/Flash cookies: Flash cookies, also known as local shared objects, are designed to support browser content supported by Adobe® Flash. They are usually used to enable ads and video content on websites. Like other cookies, they will store information on your device, some of which will be specific to the Flash-enabled content. Flash cookies can only be deleted within Adobe Flash rather than via your browser. Please refer to the following help page for information on how to manage your privacy settings and about the deletion of Flash cookies.
• HTML Web Storage: With web storage, web applications can store data locally within a user’s browser. We utilise two types of web storage; Session Storage Object (“SSO”) and Local Storage Object (“LSO”). SSO stores data only until the browser session ends and then all data is removed/deleted. LSO stores data without an expiration date. Web storage can be used for various purposes, including displaying the last page viewed by a user when the user logs back into a website, keeping a session active (i.e., keeping a user logged-in), and providing more website accessibility features to a user. The web storage is categorised in the same manner as traditional cookies and you can toggle on or off the categories of cookies under which web storage data is categorised.
• Web beacons: Our web pages may contain electronic images known as web beacons (also called single-pixel gifs and transparent graphic images) that we use to help deliver cookies on our sites, count users who have visited those sites, record or track your interactions with Acadia’s web and mobile sites, platforms, and/or properties, deliver Services, and analyse the effectiveness of our promotional campaigns, for example. We may also include web beacons in our marketing email messages or newsletters to determine whether an email is opened or if links are clicked. Web beacons are also used to deliver you interest-based advertising.
• Web server & application logs: Our servers automatically collect certain information to help us administer and protect the security of the Services, analyse usage, and improve the quality, performance, and personalisation of the Services. The information collected includes:
- IP address and browser type
- Device information including Unique Device Identifier, MAC address, Identifier For Advertisers, and similar identifiers we or others may assign
- Device operating system and other technical facts
- The city, state, and country from which you access our website
- Pages visited and content viewed, stored, and purchased
- Information or text entered
- Links and buttons clicked
- URLs visited before and after you use our Services
Certain of these tracking technologies may be listed under the Performance, Functional or Targeting Cookies categories in the Cookie Settings. If you do not wish these technologies to be deployed on the Services, you should adjust your Cookie Settings accordingly.
"Do not track" signals
Some browsers transmit Do Not Track (“DNT”) signals to websites. Some of the cookies deployed, set, or utilised by or on behalf Acadia may respond to DNT requests or signals from these browsers. Please note that if we respond to DNT requests, this may alter our services and therefore may limit functionality and use of our websites. We continue to monitor industry activity in this area and reassess our DNT practices as necessary.
Duration
Certain of the cookies used on or in connection with our Services expire after a period of time. Please refer to the “Cookie Details” section of our Cookie Settings for information regarding the duration of each cookie.
Third-party Cookies
The cookies described in this Policy include third-party cookies which may enable third parties to access to the information collected. The identity of these third parties is included in the “Cookie Details” section of our Cookie Settings.
Google Remarketing
We use Google AdWords Remarketing to advertise Acadia within the Google Ads network. Google Ads remarketing will display ads to you based on your interactions with the Acadia.inc website. All data collected is anonymized and AcadiaSoft, Inc do not have access to personal information. Google Ads allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
If you do not wish to see ads from Acadia you can opt out by visiting Google’s Ads Settings.
Acadia use the LinkedIn Insight Tag to help target advertising for our products and services. The LinkedIn Insight Tag allows the collection of data for visitors to acadia.inc and matches them to LinkedIn profiles for corresponding users. All data is anonymized.
LinkedIn does not share personal data with us, it only provides aggregated reports about the website audience and ad performance. LinkedIn also provides retargeting for website visitors, enabling us to show personalized ads off our website by using this data, but without identifying the member. LinkedIn members can control the use of their personal data for advertising purposes through their account settings.
All this in accordance with LinkedIn terms and cookie policies.
Your rights
You may have rights under UK, European and other laws to have access to your personal information and to ask us to rectify, erase and restrict use of, your personal information. You may also have rights to object to your personal information being used, to ask for the transfer of personal information you have made available to us and to withdraw consent to the use of your personal information. Further information on how to exercise your rights is set out below.
We will honour your rights under applicable data protection laws. If applicable, you have the following rights under UK and European laws, and may have similar rights under the laws of other countries.
• Right of subject access: The right to make a written request for details of your personal information and a copy of that personal information
• Right to rectification: The right to have inaccurate information about you corrected or removed where:
• Right to erasure (‘right to be forgotten’): The right to have certain personal information about you erased
• Right to restriction of processing: The right to request that your personal information is only used for restricted purposes where:
• the accuracy of personal information is contested;
• the processing is unlawful, but you object to the erasure of the personal information; or
• we no longer require the personal information, but it is still required for the establishment, exercise, or defence of a legal claim.
• Right to opt out of marketing: The right to request that you not receive marketing communications from us, which can be for a specific type of marketing communication or for all marketing communications
• Right to object: The right to object to processing of your personal information in cases where our processing is based on the performance of a task carried out in the public interest or we have let you know the processing is necessary for our or a third-party’s legitimate interests
• Right to data portability: The right to ask for the personal information you have made available to us to be transferred to you or a third-party in machine-readable format
• Right to withdraw consent: The right to withdraw any consent you have previously given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of our use of your personal information prior to the withdrawal of your consent
These rights are not absolute and they do not always apply in all cases.
In response to a request, we will ask you to verify your identity if we need to, and to provide information that helps us to understand your request better. If we do not comply with your request, whether in whole or in part, we will explain why.
In order to exercise your rights please visit this site.
South Africa – Access to Information
LSEG have established processes and procedures to allow appropriate data subjects to exercise their rights under South Africa’s Protection of Personal Information Act. If you wish to exercise your rights, please visit this privacy portal page. For more information on our processes and procedures, and your rights, you can visit our Promotion of Access to Information Manual.
Brazil privacy rights
Follow this link for information and disclosures applicable to data subjects covered under the Lei Geral de Proteção de Dados.
California privacy rights
The California Consumer Privacy Notice supplements this Statement and applies solely to California consumers.
Contact information
For inquires or requests relating to this Privacy Statement or other inquiries regarding Acadia’s processing of Personal Data, please contact us via email to both privacy.enquiries@lseg.com using the e-mail address you originally registered with.
If you are not satisfied with the response, we encourage you to escalate your query to our Data Protection Officer via clicking on the link below and sending an email, or at Data Protection Officer, LSEG, 10 Paternoster Square, London EC4M 7LS, England, United Kingdom.
Contact the Data Protection Officer
Filing a Complaint. If you are not content with how Acadia manages your personal information, you can lodge a complaint with a privacy supervisory authority. In the European Economic Area, the relevant supervisory authority is the one in the country or territory where:
• you are resident
• you work, or
• the alleged infringement took place
See list of National Data Protection Authorities in the European Economic Area. Find out more on the Information Commissioner’s Office in the United Kingdom.
Updates to this Statement
This Statement may be subject to updates. Any material future changes or additions to the processing of personal information as described in this Statement affecting you will be communicated to you through an appropriate channel. For example, we may place a prominent notice on a product site or email you to let you know of an updated Statement.
This Statement was last updated on: 16 April, 2024
AcadiaSoft and their respective affiliates and subsidiaries (collectively “AcadiaSoft”) is now part of the London Stock Exchange Group of companies (collectively with AcadiaSoft, “LSEG”, “we”, “us” or “our”). You can access the full LSEG Privacy notice here.
